Continuity of your business is of the utmost importance to you. Your SAP Invoice Management, also known as SIM or VIM, and SAP Workflow environment should run stably. The satisfaction of your end users and suppliers comes first!
Incidents must therefore be prevented as much as possible and if they do occur they must be resolved within an acceptable period of time. In addition to stability, the step-by-step progress and improvement of the key functionality is to keep your user organization happy and to make the process more user-friendly and efficient. These improvements are motivated not only by the wishes of your organization, but also by the technological innovations that SAP and Avelon offer.
Your own management organization often has its hands full and is limited in terms of staffing. It is therefore a challenge for her to have in-depth SIM / workflow knowledge, to resolve incidents quickly, to improve step-by-step and thus to maintain quality of service to the organization. Calling in the help of a consultant is a logical step, however, due to the shortage in the market, availability is often limited. The result is that you have to wait a long time for support and therefore the continuity and quality are compromised.
In order to manage the management of your SIM / SAP workflow environment in a solid and professional manner, Avelon offers you various Management subscriptions. Depending on the chosen subscription you have a monthly right to an X-number of hours of support by an Avelon expert. Our experts have a broad, in-depth and up-to-date knowledge of SIM, SAP workflow and Fiori.
Within the subscription, the following activities are carried out by Avelon:
- Solve incidents;
- Carry out minor change requests;
- Proactive monitoring of your SIM / SAP workflow environment;
- Proactively giving improvement proposals to further optimize the use of SIM / SAP workflow;
- Spar with your contact person to determine the impact and priority of change requests;
- Periodic consultation on the performance of Avelon and the developments within both organizations.
The management subscription forms a solid foundation for you to guarantee the continuity of your operations and the quality of your services!
Would you like to know more about our management subscriptions? Feel free to contact us.